Frequently asked questions
Here you will find the answers to most of your questions. If you still have questions, feel free to visit the "Contact Us" section or use the live chat.
How does the service work?This is a professional tax return filing service on a 100% digital platform. You have access to a client portal for the complete deposit of your file requiring no travel. You simply answer a few questions to make sure you don't forget anything and depending on your answers to the questions, we ask you for precisely the right documents. Simply take pictures directly on our application or scan them. A professional then takes care of your file from production to final sending.
Who files the tax reports?One of our experts, specially trained in the production of tax reports for individuals, will take care of your file from production to final sending. It is neither software nor a "do it yourself" service. We simply want to simplify the deposit process for you while retaining all the expertise to ensure the best possible return.
What if I have questions during the filing process?Each of the questions in the questionnaire is accompanied by a "?" which explains well the question and where to find the information. The same goes for the document request which explains why we are asking you for this document and where to get it. You also have access to a direct chat which allows you to ask your questions directly to an expert and not a robot (chatbot). You can also call us at 1-833-814-7084 or write to us via our email address: email@example.com
What is the process once my file has been submitted?Once your file has been submitted, it will go by the following steps:An expert will take charge of your file and validate your answers to the questionnaire, ensuring that no information or document is missing. He will contact you if necessary.He will then produce your complete tax returns for both levels of government.He will contact you to discuss and explain the results.You will receive the summary of your declarations for validation.Once the declarations have been validated, you will complete the electronic signature process (always 100% digital) and we will proceed with the final sending.We then remain accessible to you throughout the year.
What are the production times?You can find the production time updated in real-time on our homepage directly at the beginning of it. We aim to maintain this deadline at 2 days.
How do I know what documents to provide?We ask you precisely for the right documents according to your answers to the questionnaire. For example, you will have a box asking for the RL24 if you answer having paid child care expenses. You also have access to a "?" with each document request explaining why we are asking you for this document and how to obtain it.
How do I provide my documents?Following the questionnaire, we will ask you precisely for the right documents according to your answers. You can simply scan them or, even simpler, by accessing the platform on your mobile or tablet, you can take photos of them directly.
What if I am missing some documents?We can complete authorizations with you allowing us to retrieve the documents for you directly from Canada Revenue Agency and Revenu Quebec. You must still complete the submission of your file, it will not block even if you have not submitted all the requested documents. We will receive a notification that the file has some missing documents.
Is it possible to produce previous years tax reports?No problem, it's never too late to file your tax reports. Simply select the "Previous year" tab in the menu from your customer portal and select the desired year.
Are you open year round?Yes, our customer service and our experts are available year-round. You can therefore ask your questions or submit your file outside the usual tax dates without any problem.
What are the rates?The rates are $79.95 for an adult, $69.95 for the addition of a spouse and $39.95 for a minor child with income. They will not increase regardless of the number of documents, no unpleasant surprises at the time of payment.
Will the rates increase according to my situation?No. You will have no unpleasant surprises at the time of payment regardless of the amount of document provided or the number of credits requested. We prioritize complete transparency in our pricing policy.
What payment methods are accepted?You can pay by credit card or with the Paypal service. Everything is done directly on our platform following the filing of your documents.